Effective Date: May 28, 2025

CraftellePH (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase through our website.

This Privacy Policy applies to all users of CraftellePH-operated platforms and services.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Company Relationship & Product Ownership Disclosure

CraftellePH operates as a digital commerce and distribution platform.
Please note that most digital products sold on CraftellePH are owned and created by
The Bibong Pinay Company.

CraftellePH is authorized to distribute these products and manage transactions, customer data, and customer support related to purchases.

2. Information We Collect

We collect only information that is necessary to provide our services effectively.

a. Personal Information

When you make a purchase, register, or contact us, we may collect:

Full name

Email address

Billing address

Contact number

Payment details (processed securely via third-party payment gateways)

Important: CraftellePH does not store or have direct access to your full payment details.

b. Technical & Usage Information

When you browse our website, we may automatically collect:

IP address

Browser type and version

Device and operating system information

Pages visited and time spent on the site

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including to:

Process and fulfill digital product orders

Send transactional emails (order confirmation, download access, updates)

Provide customer service and technical support

Improve website performance and user experience

Send promotional or marketing communications only if you opt in

Comply with legal, accounting, or regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

4. How We Protect Your Information

We implement appropriate technical and organizational security measures, including:

SSL (Secure Socket Layer) encryption

Secure payment processing via trusted third-party providers

Restricted access to personal data

Regular system monitoring and maintenance

While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain high protection standards.

5. Third-Party Services

CraftellePH may use trusted third-party services to operate effectively, including:

Payment processors (e.g., PayPal, Stripe, GCash, Maya)

Email and marketing platforms (e.g., MailerLite, ConvertKit)

Analytics tools (e.g., Google Analytics)

These third parties process data in accordance with their own privacy policies. We recommend reviewing their policies for more information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences

Analyze website traffic and performance

Improve browsing and shopping experience

You may disable cookies through your browser settings. However, some features of the site may not function properly if cookies are disabled.

7. Your Privacy Rights

You have the right to:

Access the personal information we hold about you

Request corrections to inaccurate or incomplete data

Request deletion of your personal data (subject to legal or transactional requirements)

Opt out of marketing or promotional emails at any time

To exercise these rights, contact us at:
[email protected]

8. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions

Provide customer support

Meet legal, accounting, or reporting obligations

When data is no longer required, it is securely deleted or anonymized.

9. Children’s Privacy

CraftellePH’s services are not intended for children under the age of 13.
We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time.
Any changes will be posted on this page with a revised Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

For questions, concerns, or privacy-related requests, you may contact:

CraftellePH
Email: [email protected]

For product ownership or intellectual property concerns related to specific products, you may also contact:

The Bibong Pinay Company
Email: [email protected]